SUPPLY CHAIN & OPERATIONS LEADER · DUBAI, UAE
Thirteen years moving the Gulf's commerce: e-commerce fulfilment, cross-border freight, customs clearance and same-day delivery, from first contract to final doorstep.
01 / 03 · AIR
WAYPOINT 01 · AIR · DXB
Out of Dubai International, 250+ tons a month from China, Hong Kong, Vietnam, Korea, India and Turkey. Airline contracts negotiated, customs pre-cleared, product moving at flight speed.
WAYPOINT 02 · SEA
Container volume through the region's busiest ports: import clearance, B2B distribution and bonded flows, handled end to end.
CUSTOMS CLEARED · JEBEL ALI
WAYPOINT 03 · ROAD · RIYADH
Riyadh, Jeddah, Dubai, Abu Dhabi: 5,000+ orders a day at peak, routed through a 13-partner 3PL network and at the customer's door the same day.
THE OPERATOR
00
I have built and run logistics for e-commerce, beauty and trading companies for more than thirteen years, across the UAE, Saudi Arabia and the wider GCC.
I trained at Blue Dart, a DHL Group company, and that is where I learned the rule I still operate by: every delivery is a service, not a shipment. A parcel is someone's promise, and the operation behind it either keeps that promise or breaks it.
When I started in 2013, a delivery took 48 hours. Today it can take less than 10 minutes. I did not watch that transformation from the outside. I worked inside it at every stage: courier counters, customs gates, fulfilment centres, marketplaces, aggregators and quick commerce.
Because of that, I understand the full matrix behind the promise: cut-off times, line-haul, customs, inventory accuracy, rider capacity and the cost of every minute. I know what it takes to hold 98% on-time at 5,000 orders a day, because I have done it. And I know what the next ten years of this industry will ask for, because I am already building with AI for it.
The same years taught me how teams are really built. I have led a 300+ driver workforce through nine supervisors, managed 8 direct and 34 indirect reports across three fulfilment centres, and served on two founding teams, one of which was acquired by Emirates Post. I hire for ownership, train for cadence, and stay close to the floor, because floors tell truths that dashboards round off.
Today I run operations with the same discipline and a newer toolkit: AI agents for inventory checks, SOPs and partner scorecards that I build myself with Claude Code. If you are scaling e-commerce, beauty or cross-border trade anywhere in the GCC and you want an operator who treats your promise to the customer as his own, we should talk.
Prudhvi Polavarapu SUPPLY CHAIN & OPERATIONS LEADER
THE NETWORK
01
ORIGIN · DUBAI, UAE · GREAT-CIRCLE DISTANCE
Dubai sits within an eight-hour flight of two thirds of the world's population. Every lane on this globe starts here, and so did most of my career.
3PL & freight network · UAE
3PL & freight network · KSA
Airlines
Marketplaces & retail
Carriers integrated and negotiated with, airlines contracted and channels operated across thirteen years of roles at Quick Ship, WIMO, HOH Perfumes & Cosmetics, Team Express and First Flight, plus many more local partners across the UAE and KSA.
SCOPE OF COMMAND
02
01
Took a B2B shipping aggregator from zero to one at WIMO: market research, serviceability mapping, partner coverage planning and rollout playbooks across UAE and KSA, then orchestrated 1,500+ shipments a day through the platform. At Quick Ship, built and ran the fulfilment platform operations that moved 5,000+ orders a day at peak, with the product roadmap shaped by live operational data.
WIMO · QUICK SHIP
02
Onboarded and managed 15+ 3PL, LSP and last-mile partners across the GCC at WIMO, negotiating SLAs, pricing models and onboarding workflows. At Quick Ship, governed a 13-partner 3PL network with vendor scorecards, SLA governance and monthly business reviews, recovering AED 180,000 in over-billing through structured reconciliation.
WIMO · QUICK SHIP
03
Built the first pipeline at Blue Dart through direct outreach at a 25% connection-to-conversation rate. At First Flight, acquired 40+ B2B clients with 90%+ retention as a BDE, earned promotion to Territory Sales Manager, then landed 50+ new accounts in 6 months with 20% year-over-year revenue growth through consultative selling and account expansion. At WIMO, signed and scaled anchor merchants including Mumzworld and Namshi.
BLUE DART · FIRST FLIGHT · WIMO
04
Ran end-to-end multi-modal logistics at Quick Ship: sea, air and road freight moving 250+ tons a month through UAE, KSA and the wider GCC, improving on-time performance 25% and cutting turnaround time 20% through route optimisation and daily KPI reviews. At Team Express, managed courier, e-commerce and enterprise B2B distribution across the UAE with a 300+ driver network.
QUICK SHIP · TEAM EXPRESS
05
Cleared B2C courier and B2B commercial cargo at Quick Ship across five regimes: Dubai Customs MIRSAL 2, Saudi FASAH, SFDA, SASO and ZATCA, with zero customs holds across three years of cross-border operations. At Team Express, handled import clearance and bonded flows for Kinokuniya UAE, from consolidation to store-level distribution across the emirates.
QUICK SHIP · TEAM EXPRESS
06
Moved 250+ tons a month at Quick Ship from China, Hong Kong, Vietnam, Korea, India and Turkey: origin collection, freight consolidation, customs clearance and delivery to cleared cargo. At WIMO, ran Mumzworld's UAE-to-KSA cross-border lane at 1,000+ shipments a day with full compliance and last-mile orchestration.
QUICK SHIP · WIMO
07
Negotiated air freight contracts directly with Air Arabia, Flynas and Saudi Airlines at Quick Ship, cutting cost-per-kg by double-digit percentages and improving belly-cargo load utilisation on UAE to KSA lanes, with line-haul capacity planned against daily volume forecasts and peak-season demand.
QUICK SHIP
08
Ran WMS-driven, multi-site warehouse operations at Quick Ship, holding 99.6% inventory accuracy through daily cycle counts, structured SOP rollouts and ERP automation. At HOH, coordinated inbound scheduling, receiving accuracy and stock allocation across UAE and KSA warehouses with freight forwarders and marketplace fulfilment partners.
QUICK SHIP · HOH
09
Built and ran 3 fulfilment centres totalling 12,000+ sq ft across UAE and KSA at Quick Ship, from facility setup to daily operations. At WIMO, set up multi-region fulfilment hubs and micro-warehouses with SOPs, capacity planning, cut-off controls and quality checks, serving 1,500+ shipments a day across the network.
QUICK SHIP · WIMO
10
Ran a 300+ driver last-mile workforce at Team Express across the UAE, including 1,500+ Indian passport deliveries a day for BLS International under government-grade compliance, tracking and reconciliation. At WIMO, orchestrated last-mile carriers across the GCC with real-time exception handling and cost-per-order control.
TEAM EXPRESS · WIMO
11
Planned and protected capacity at Quick Ship through Ramadan, Eid, GITEX and Black Friday, holding 5,000+ orders a day at peak without losing the 98% on-time standard. At HOH, built launch calendars and replenishment plans that kept five marketplaces in stock through promotion-driven demand spikes.
QUICK SHIP · HOH
12
Handled real-time exception management at WIMO across a 1,500+ daily shipment network: failed deliveries, backlog clearance and partner outages under live volume. At First Flight, drove service-recovery interventions that lifted client satisfaction scores 25%. At Team Express, ran escalations for enterprise clients where a missed SLA meant a lost contract.
WIMO · FIRST FLIGHT · TEAM EXPRESS
13
Ran Amazon, Noon, Trendyol, Namshi and Gold Apple end to end at HOH: listings, content, fulfilment and AED 50K+ monthly ad spend optimised on ROAS, ACOS, CPC and conversion. Added Carrefour and Union Coop modern trade retail with contract execution and a 20+ in-store promoter network across the UAE.
HOH
14
Scaled a Shopify multi-brand portfolio at HOH from 1 to 5 brands in under 12 months with structured launch calendars and assortment planning, holding returns under 2% and a same-day dispatch SLA, with Quickup signed as the same-day courier partner for B2C delivery on the D2C website.
HOH
15
Owned an AED 12M annual business at Quick Ship at 20% gross profit, with monthly financial reviews and annual budgets. At Team Express, delivered 57% revenue growth in 6 months on the e-commerce division's P&L through process optimisation and vendor consolidation. At First Flight, ran a territory P&L at 20% year-over-year growth.
QUICK SHIP · TEAM EXPRESS · FIRST FLIGHT
16
Built S&OP frameworks at Quick Ship that aligned procurement, inventory and 3PL capacity with the commercial pipeline, opening two new revenue lines. At HOH, ran weekly SKU-level sell-through analysis by marketplace, flagging best-sellers and slow-movers for replenishment, markdown and delisting decisions.
QUICK SHIP · HOH
17
Implemented same-day delivery for Namshi at WIMO: express last-mile in Riyadh at 1,200–1,500 shipments a day, around 500,000 shipments in a year, with rider fleet planning, dispatch cut-offs, hyperlocal routing and time-definite SLAs. At HOH, signed Quickup as the same-day courier partner for B2C e-commerce delivery on the D2C website, covering on-demand dispatch, quick-commerce speed and doorstep delivery across the UAE.
WIMO · HOH
18
Held returns under 2% at HOH across marketplace and Shopify orders with condition grading, routing rules and return-to-stock recovery feeding weekly sell-through decisions. At Quick Ship, ran reverse flows through the fulfilment centres with the same cycle-count discipline that held 99.6% inventory accuracy.
HOH · QUICK SHIP
19
Ran fulfilment at Quick Ship on SAP ERP and WMS automation with automated dispatch flows, holding 99.6% inventory accuracy. At HOH, operated Amazon Seller and Vendor Central, Noon Seller Lab, Shopify, Mirakl, Power BI and the Dubai Trade Portal day to day, with system integration across warehouses and marketplaces.
QUICK SHIP · HOH
20
Recovered AED 180,000 in vendor over-billing at Quick Ship through structured monthly reconciliation of invoices against rate cards and SLAs, then set the vendor scorecard framework used across all 13 3PL partners, making billing accuracy and service performance a standing monthly review.
QUICK SHIP
21
Led 9 supervisors and executives at Team Express with a 300+ driver workforce operating under them. At Quick Ship, managed 8 direct and 34 indirect reports across 3 fulfilment centres, all on a KPI-led weekly cadence of daily stand-ups, root-cause reviews and monthly business reviews.
TEAM EXPRESS · QUICK SHIP
22
Built automated dashboards at WIMO on TAT, OTD, cost-per-order, exceptions and backlog that improved SLA adherence 30% and helped position the company for its Emirates Post acquisition. At Quick Ship, ran Power BI reporting on OTD, SLA, COGS and cost per shipment that became the operational reference for the business.
WIMO · QUICK SHIP
23
Renegotiated airline contracts at Quick Ship with Air Arabia, Flynas and Saudi Airlines for double-digit percent savings, and reset 3PL pricing across the 13-partner network. At Team Express, consolidated vendors and redesigned rate cards to cut cost-to-serve while protecting service levels.
QUICK SHIP · TEAM EXPRESS
24
Built the SOP architecture at Quick Ship that cut turnaround time 20% and held 99.6% inventory accuracy through daily cycle counts and structured rollouts. At Team Express, drove digital transformation of fulfilment and last-mile operations with KPI-based tracking. At WIMO, wrote the operating playbooks that scaled a multi-region partner network.
QUICK SHIP · TEAM EXPRESS · WIMO
EXPERIENCE
03
HEAD OF E-COMMERCE OPERATIONS
End-to-end e-commerce operations for a multi-brand beauty house across UAE and KSA: marketplaces, D2C and modern trade retail.
Major projects
Carrefour retail
Union Coop retail
D2C Shopify build1 → 5
Brands in 12 months
Scaled the brand portfolio across UAE and KSA through structured launch calendars and assortment planning.
AED 50K+
Monthly ad spend
Marketplace operations on Amazon, Noon, Trendyol, Namshi and Gold Apple with active ROAS, ACOS, CPC and conversion optimisation.
98%
On-time delivery
Return rate held below 2% across marketplace and Shopify orders, with same-day B2C delivery via Quickup on the D2C website.
100+
SKUs compliant
Owned MOIAT and Montaji product registration and regulatory compliance with zero non-compliance issues.
20+
In-store promoters
Retail onboarding with Carrefour and Union Coop, including contract execution and the promoter network.
Weekly
Sell-through cadence
SKU-level analysis by marketplace, with best-sellers and slow-movers flagged for replenishment, markdown and delisting.
UAE · KSA
Warehouse network
Inbound scheduling, receiving accuracy and stock allocation coordinated with warehouses, forwarders and fulfilment partners.
HEAD OF OPERATIONS & SUPPLY CHAIN · FOUNDING TEAM
End-to-end supply chain and logistics for a GCC e-commerce aggregator and fulfilment platform, with UAE and KSA scope with cross-border flow from China, Hong Kong, Vietnam, Korea, India and Turkey.
Major projects
Noon B2B into KSA
Amazon B2B into KSAAED 12M
P&L at 20% gross profit
8 direct and 34 indirect reports across 3 fulfilment centres and a 13-partner 3PL network.
+25%
On-time performance
Turnaround time cut 20% through route optimisation, 3PL renegotiation and daily KPI reviews.
12,000+
Sq ft · 3 fulfilment centres
Built and ran UAE and KSA facilities on ERP and WMS automation, holding 99.6% inventory accuracy through daily cycle counts and SOPs.
3
Airline contracts
Air Arabia, Flynas and Saudi Airlines negotiated directly, with double-digit savings and better belly-cargo utilisation.
5
Customs regimes, zero holds
Road freight and cross-border trucking into KSA with MIRSAL 2, FASAH, SFDA, SASO and ZATCA compliance.
2
New revenue lines
S&OP frameworks and KPI dashboards (OTD, SLA, COGS, cost per shipment) that became the operational reference.
AED 180K
Vendor recovery
Over-billing recovered through structured monthly reconciliation; vendor scorecards rolled out to all 13 partners.
HEAD OF OPERATIONS & GROWTH · FOUNDING TEAM
Founding team member at a B2B SaaS shipping aggregator connecting e-commerce merchants with 3PL, LSP and last-mile providers across the GCC. Acquired by Emirates Post in 2022.
Major projects
Mumzworld cross-border · 1,000+ shipments/day
Namshi same-day · 500K shipments/year0 → 1
Product launch & GTM
Market research, serviceability mapping, partner coverage planning and rollout playbooks across UAE and KSA.
15+
Partners onboarded
3PL, LSP and last-mile partners across the GCC, with SLAs, pricing models and onboarding workflows negotiated.
+30%
SLA adherence
Automated KPI dashboards (TAT, OTD, cost-per-order, exceptions, backlog) that helped position WIMO for the Empost acquisition.
UAE · KSA
Hubs & micro-warehouses
Multi-region fulfilment set up with SOPs, capacity planning, cut-off controls and QC.
1,000+
Mumzworld / day to KSA
Anchor merchant scaled on the UAE-to-KSA cross-border lane with full customs and last-mile orchestration.
500K
Namshi same-day shipments / year
Implemented and ran same-day delivery for Namshi in Riyadh: 1,200–1,500 express shipments a day, around half a million shipments in a year.
1,500+
Daily network shipments
Orchestration between merchants, 3PL partners and last-mile carriers with real-time exception handling.
EXIT
Acquired by Emirates Post · 2022
The operations, KPI systems and partner network built during my tenure carried WIMO to its acquisition by Emirates Post in 2022.
E-COMMERCE OPERATIONS & TRANSFORMATION MANAGER
Ran the e-commerce division of a Dubai-based e-commerce and last-mile delivery operator serving online retailers, SMEs and modern trade clients across the UAE.
Major projects
BLS passports · 1,500+/day
Kinokuniya UAE logistics
Mashreq Bank mail-room300+
Driver workforce
E-commerce, courier and enterprise B2B contracts across the UAE with 9 supervisors and executives reporting directly.
57%
Revenue growth in 6 months
Full P&L ownership, driven by process optimisation, vendor consolidation and account expansion.
KPI-LED
Digital transformation
Tracking, operational SOPs and performance dashboards that made SLA compliance a daily standard.
↓ COST
Rate cards reset
Logistics and technology partnerships renegotiated; vendors consolidated while protecting service levels.
1,500+
Passports a day · BLS
Dedicated dispatch, tracking and reconciliation workflows built for a government-grade compliance client.
E2E
Kinokuniya UAE logistics
Import consolidation, customs clearance, warehouse handling and store-level distribution across the emirates.
SECURE
Mashreq mail-room
Document pickup, sorting, secure handling and inter-branch distribution with an audit trail at every step.
TERRITORY SALES MANAGER · PROMOTED FROM BDE
20%
YoY revenue growth
Territory P&L for the e-commerce and courier portfolio across UAE and GCC, built on account expansion and structured retention.
50+
New B2B accounts · 6 months
Underserved verticals mapped and won on service capability and SLA reliability.
+25%
Client satisfaction
Quarterly business reviews and service-recovery interventions. Earlier as BDE: 40+ new clients at 90%+ retention, earning promotion.
BUSINESS DEVELOPMENT EXECUTIVE
25%
Connect-to-conversation
B2B leads generated across courier and freight verticals through telemarketing and direct outreach.
DAY 1
Start of the route
The early sales pipeline: cold outreach, quotations and price negotiation.
CREDENTIALS
04
DEGREE
Andhra University, India
DEGREE
Andhra University, India
PROFESSIONAL
KHDA · Ministry of Education, Dubai, UAE
COMPLIANCE
Emirates Foundation Group Training, Dubai
CUSTOMS
Dubai Trade, Dubai, UAE
CERTIFICATION · 2026
ISC-AI01 · ISCEA, via edX
MEMBER
ASQ
MEMBER
ASCM
IN PROGRESS
Automation-first operations: agents, APIs and applied AI.
AI TRANSFORMATION
05
AGENT
An AI agent that reconciles stock across WMS and marketplace channels, surfacing discrepancies before they become write-offs.
AGENT
Standard operating procedures turned into a queryable agent, so every rider, picker and manager gets the right answer instantly.
AGENT
Partner and carrier scorecards generated and graded automatically from live operational data, with no month-end scramble.
INTEGRATIONS
Stripe, PayPal and Shopify Payments wired directly into order and reconciliation flows across storefronts.
Daily LLM user, building inventory and aggregator software, dashboards, API integrations and workflow automation with Claude Code, so the team spends its time on judgement rather than report generation.
SERVICES
06
01
Senior operations leadership without the full-time seat: strategy, systems and the team to execute it.
ENQUIRE →02
Warehouse design, WMS/ERP rollout, slotting and SOPs, from empty shell to first order shipped.
ENQUIRE →03
Air and sea lanes between China/HK, India and the GCC: rates, routing and reliability.
ENQUIRE →04
Clearance, bonded flows and compliance for goods entering the UAE, done right the first time.
ENQUIRE →DUBAI CAREER NOTES
07
ARRIVAL DEPOT
Open to leadership roles and consulting in supply chain, quick commerce and cross-border logistics in the UAE, KSA and worldwide.
UAE GOLDEN VISA · IMMEDIATE AVAILABILITY · OPEN TO TRAVEL ACROSS MEA · WILLING TO RELOCATE
